Plantolane FAQ

Browse our collections, add items to your cart, and proceed to checkout. You'll receive an order confirmation email as soon as your purchase is complete.

We begin processing orders quickly, so please contact us within 12 hours of ordering if you need to make a change or cancel. Once an order has entered fulfillment, we're unable to modify it — but you're welcome to return it after delivery under our return policy.

Yes, as long as the order hasn't shipped yet. Email us with your order number and the corrected address as soon as possible and we'll do our best to update it.

First, check your spam or promotions folder. If it's still missing, contact us with the name and email you used at checkout and we'll resend it.

We currently ship to all 50 U.S. states. We're not able to deliver to P.O. boxes, APO/FPO addresses, or U.S. territories at this time.

Most orders ship within 1–3 business days and arrive 3–7 business days after dispatch. Large or heavy items such as greenhouses, raised beds, and patio furniture may take a little longer.

Shipping is calculated at checkout based on the size and weight of your items and your delivery location. You'll see the exact cost before you pay.

Once your order ships, you'll receive an email with a tracking number and link. Tracking information can take 24–48 hours to become active after you receive it.

Yes. Items ordered together may ship separately from different fulfillment locations. Each shipment has its own tracking number, and you won't be charged extra shipping.

Carrier updates can occasionally pause during transit. If tracking hasn't moved in more than 5 business days, contact us and we'll follow up with the carrier.

Please check around your property, with neighbors, and with your building's mail room — carriers sometimes mark packages delivered a day early. If it hasn't arrived within 48 hours, let us know and we'll help you resolve it.

We accept returns within 30 days of delivery on unused items in their original packaging. Some items — including live plants, custom or personalized products, and clearance items — may not be eligible for return.

Email us at support@plantolane.com with your order number and the reason for the return. We'll send you return instructions and a return address. Please don't send items back before contacting us.

If the item arrived damaged, defective, or incorrect, we cover return shipping. For all other returns, the customer is responsible for return shipping costs, and a restocking fee may apply to large or oversized items.

Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item. Depending on your bank, it may take a few more days to appear on your statement.

We don't offer direct exchanges. The fastest way to get the item you want is to return the original for a refund and place a new order.

We're sorry! Please contact us within 7 days of delivery with your order number and clear photos of the damage and packaging. We'll arrange a replacement or refund right away.

Send us your order number and a photo of the item you received. We'll get the correct item on its way and let you know how to handle the incorrect one.

Check whether your order was split into multiple shipments — the missing item may still be in transit. If every shipment has arrived and something is still missing, contact us and we'll sort it out.

Our artificial plants, trees, and floral arrangements are clearly labeled as artificial in the product title and description. Where we offer live plants, the listing says so — please review the product page carefully before ordering.

It varies by product. Drainage details are listed in each product description. If a planter doesn't include drainage holes, many can be drilled or used with an inner pot.

Products intended for outdoor use are described as such on the product page. For the longest life, we recommend covering or storing furniture and decor during harsh weather.

Most do. Assembly requirements and included hardware are noted in the product description, and instructions are included in the package.

We restock popular items regularly. Contact us with the product name and we'll let you know when it's available again.

Many of our products are covered by a manufacturer's warranty. Details vary by item — contact us with your order number and we'll help you with a warranty claim.

We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

Yes. All transactions are processed through Shopify's secure, PCI-compliant checkout. We never store your full card details.

Sales tax is applied at checkout based on your shipping address, in accordance with state and local regulations.

Yes! Sign up for our newsletter to receive exclusive offers, and follow us on social media for seasonal promotions. One discount code can be applied per order.

No — you can check out as a guest. Creating an account lets you track orders, save your address, and check out faster next time.

Yes. Plantiqueo is now PlantoLane — same team, same products, new name. Any orders placed under the Plantiqueo name are fully honored.