Refund Policy

We want you to love what you ordered. If something isn't right, here's how returns work.

Return window

You may return most items within 30 days of delivery for a refund or exchange.

Return conditions

To be eligible for a return, items must be:

Unused and in the same condition you received them
In the original packaging, with all parts, accessories, and manuals included
Accompanied by your order number

Non-returnable items

The following cannot be returned unless they arrive damaged or defective:

Live plants, seeds, bulbs, and soil
Items marked as final sale or clearance
Assembled furniture, or items that have been installed or used outdoors
Custom or personalized orders
Gift cards

How to start a return

Email support@plantolane.com with your order number and the reason for the return.
We'll reply within 1 business day with return instructions and the correct return address. Please do not ship anything back before contacting us — packages sent to an unconfirmed address cannot be refunded.
Pack the item securely in its original packaging and ship it with a trackable service.
Once we receive and inspect the item, we'll process your refund.

Return shipping costs

Damaged, defective, or incorrect items: we cover return shipping in full.
Change of mind: the customer is responsible for return shipping. For large or oversized items, return shipping and a restocking fee of up to 15% will be deducted from the refund.

Damaged or defective items

Please inspect your order on delivery. If an item arrives damaged or defective, email us within 7 days of delivery with your order number and photos of the item and its packaging. We'll arrange a replacement or a full refund at no cost to you.

Refunds

Refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return. Original shipping charges are non-refundable unless the return is due to our error. Your bank or card issuer may need additional time to post the refund.

Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order. If you'd prefer a direct exchange, tell us when you contact us and we'll do our best to accommodate.

Order cancellations

Orders can be cancelled for a full refund if you contact us before the order is processed — usually within 24 hours of purchase. Once an order has shipped, it must be handled as a return.