Shipping Policy
Thank you for shopping with PlantoLane. Here's everything you need to know about how we get your order to you.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 2:00 PM EST or on weekends begin processing the next business day.
Delivery time
| Item type | Estimated delivery |
|---|---|
| Standard items (planters, tools, décor) | 5–10 business days |
| Large or oversized items (greenhouses, raised beds, patio furniture) | 7–14 business days |
Delivery estimates begin once your order has shipped, not from the date of purchase. During peak seasons such as spring planting and the winter holidays, delivery may take a few extra days.
Shipping rates
Shipping is calculated at checkout based on the size and weight of your order.
| Service | Rate |
|---|---|
| Standard — orders of $35 or more | Free |
| Standard — orders under $35 | $5.99 |
| Oversize items | $24.99 |
| Heavy / freight items | $59.00 |
The rate shown at checkout is the rate that applies to your order.
Shipping destinations
We currently ship to addresses within the United States only. We are unable to ship to P.O. boxes, APO/FPO addresses, or U.S. territories at this time.
Multiple shipments
Because we work with several fulfillment partners, items in a single order may ship separately and arrive on different days. You'll receive a separate tracking number for each shipment, and you will never be charged extra for a split shipment.
Order tracking
When your order ships, we'll email you a tracking link. Tracking information can take 24–48 hours to update after you receive that email.
Address changes
If you need to change your shipping address, contact us within 12 hours of placing your order. Once an order has been processed we cannot redirect it. Orders returned to us because of an incorrect address provided at checkout may be subject to a reshipping fee.
Lost or delayed packages
If your tracking hasn't updated in 7 business days, or your package is marked as delivered but you haven't received it, email support@plantolane.com and we'll investigate with the carrier.
Damaged items
Please inspect your order on delivery. If an item arrives damaged, email us within 7 days of delivery with your order number and photos of the damage and the packaging. We'll arrange a replacement or refund at no cost to you. See our Return & Refund Policy for full details.